Support
Help with KaigiFlow on Mac, iPhone, iPad and the web.
What you need
- A Mac with Apple silicon.
- A current, supported version of macOS.
- For iPhone and iPad: an iPhone 12 Pro or later, or an iPad that runs iPadOS 17 or later.
Set up capture on a Mac
- Grant microphone access when macOS asks.
- To capture meeting audio from apps like Zoom or Teams, enable the Screen & System Audio Recording permission, then choose Mac system audio as the source.
- Pick your input language and up to three output languages.
Troubleshooting
No audio is captured
Check that the correct capture source is selected and that the macOS permission for that source is granted.
A speaker is marked as uncertain
Voice matching is assistive. Confirm the speaker manually; KaigiFlow will not guess.
Cloud translation is not returning text
Check your network connection and that a cloud translation option is selected.
Your plan and your account
How do I cancel my plan?
If you bought on our website, sign in to the account page on kaigiflow.com and choose Cancel plan. If you bought in the iPhone or iPad app, cancel in your iPhone or iPad Settings › Apple Account › Subscriptions. Cancelling stops renewal; your plan stays active until the end of the period you have paid for.
How do I delete my account?
Sign in to the account page on kaigiflow.com and choose Delete my account (it asks for a sign-in from the last 15 minutes), or use Delete account in the app's Account screen (Mac: Settings › Account & Licence; iPhone and iPad: the person icon at the top). A plan bought on our website is cancelled; one bought through the App Store is not, so cancel it in your Apple account's subscriptions. Your meetings stay on your own devices and in your iCloud; export any you want to keep first. If deleting does not work, write to us.
Contact
Write to support@kaigiflow.com.