KaigiFlow

KaigiFlow Terms of Use

Last updated: 27 September 2026

1. Agreement

These terms are an agreement between you and Sangei AI Limited, a company incorporated in Hong Kong ("Sangei AI", "we"), for the KaigiFlow apps, the Sangei Cloud services and kaigiflow.com (together, "KaigiFlow"). By using KaigiFlow you accept them. If you use KaigiFlow for an organisation, you confirm that you may accept these terms for it.

2. What KaigiFlow does

KaigiFlow transcribes and translates meetings live on Mac, iPhone and Apple Watch, and helps you review them afterwards. It works:

  • on your device;
  • with Sangei Cloud;
  • with your own AI provider key;
  • or, for organisations, on their own server under a separate agreement.

3. Beta

While KaigiFlow is in beta, features may change, stop or fail, and we may end the beta. Beta versions are provided as they are.

4. Your account

  • Keep your sign-in secure. Tell us at support@kaigiflow.com if you think someone else has used it.
  • A licence covers up to three devices at a time. You can remove a device in the app to free a place.
  • You may not share an account between people.

5. Plans, allowances and payment

  • Plans, prices and cloud allowances are shown before you buy.
  • Subscriptions renew automatically at the end of each period until you cancel.
  • You can cancel at any time from your account. The plan stays active until the end of the period you have paid for.
  • Cloud allowances reset each period and do not carry over.
  • Purchases through the App Store follow Apple's terms, and Apple handles their billing and refunds.

6. Refunds

If a charge is wrong, or KaigiFlow did not work as described, write to support@kaigiflow.com within 30 days. We will refund it where the law requires, or where we agree it is fair.

7. Your content

Your recordings, transcripts, translations and reports are yours.

  • You allow us to process them only as needed to provide the features you use, as our Privacy Policy describes.
  • We do not use your meeting content to train AI models.

8. Recording and acceptable use

You are responsible for having the right to record and process each meeting. Follow the recording and consent laws that apply to you and to the other participants, and tell participants that KaigiFlow is running. You may not use KaigiFlow:

  • to break the law or anyone's rights;
  • to record people secretly where that is unlawful;
  • to reverse engineer or resell the service;
  • to get around its limits or security;
  • to overload Sangei Cloud.

9. Accuracy of AI output

Transcripts, translations, recaps and reports are produced by machine learning and can be wrong or incomplete, including names, numbers and meaning. Check anything important before you rely on it. Do not use KaigiFlow as the only source for medical, legal, financial or safety decisions.

10. Other services

  • If you use your own AI provider key, your use of that provider is governed by your agreement with them.
  • Apple, Stripe and other providers supply parts of the service under their own terms.

11. Our software

We license KaigiFlow to you for your own use under these terms. We do not sell it to you. Open-source components keep their own licences, listed in each app under Settings → Legal → Third-Party Notices.

12. Liability

  • To the extent the law allows, KaigiFlow is provided without warranties beyond those these terms state.
  • To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits or data.
  • Our total liability for any claim is limited to what you paid us for KaigiFlow in the 12 months before the claim.
  • Nothing here limits rights you have by law that cannot be limited, or our liability for death or personal injury caused by negligence, or for fraud.

13. Suspension and ending

  • You can stop using KaigiFlow and ask us to delete your account at any time.
  • We may suspend or end access if you seriously or repeatedly break these terms, or where the law requires. Where we can, we will tell you first.
  • Sections 7, 9, 12 and 15 continue after the agreement ends.

14. Apple

If you got KaigiFlow from the App Store:

  • these terms are between you and Sangei AI, not Apple;
  • Apple is not responsible for KaigiFlow or its support;
  • Apple's Licensed Application End User License Agreement also applies;
  • Apple and its subsidiaries may enforce these terms as third-party beneficiaries.

15. Law and disputes

These terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes go to the courts of Hong Kong, unless the law where you live gives you the right to bring them there.

16. Changes and contact

  • We will post changed terms on this page with a new date. We will tell you in the app before a change that affects your plan applies.
  • If you do not accept a change, you may cancel.
  • Contact: support@kaigiflow.com.